Grimsby Ford Sales Service — Car Repair in Grimsby

Reviews of Grimsby Ford Sales Service

• Luis

  Added 2016.06.15

  I could not have asked for a better experience, from the sales manager Joanne, to my sales associate Laura and Andrew who was able to inform me of all the added extras i was curious about. They answered all my questions and were able to explain everything in detail so I understood perfectly.
• Steven

  Added 2016.03.21

  Atrocious customer experience today at Grimsby Ford. I had booked in a service appointment on Saturday for an issue with my vehicle turning off randomly while driving, which I was assured by the appointment coordinator was something they would look on that Saturday. I then arrived at the dealership to drop off my car for the booked appointment time, I was ignored on check in for some time and once I was able to get an advisor to acknowledge me and check me in they told me very rudely that they could not work on the issue my car was having today or any Saturday because they do not have adequate staff on Saturdays to do diagnostics. And they acted like it was my fault for not knowing that, even though I called more than a week in advance and was booked in for this issue. At this point they told me that I need to book in during the week and they would look at the car, but I let them know my work schedule does not allow me to come in on week days which is why I booked for a Saturday apt. Instead of honoring the appointment booked or being flexible and willing to work with me and my schedule they said that I should go somewhere else instead of their dealership (from which I live a couple blocks away). Well it worked, I am going to take my business to a dealership that has consideration and professionalism and I suggest other local residents do the same.
• Daniel

  Added 2016.03.17

  I would definately purchase another vehicle at Grimsby Ford and would recommend it to my friends as well.
• Samantha

  Added 2015.12.22

  To Laura...thank you for making my new car a fantastic experience, specially on Valentines Day. The chocolates were a wonderful and delightful thought.
• Madison

  Added 2015.12.01

  The staff at Grimsby Ford are just exceptional!!!
• Logan

  Added 2015.08.19

  Definitely would recommend to friends and family.
• Austin

  Added 2015.02.27

  This was our second visit to Grimsby Ford and the visit was very pleasant. The staff were very polite and accommodating to our needs.
• Juan

  Added 2015.02.08

  Awesome buying experience!!!
• Matthew

  Added 2015.02.01

  Just wanted to share a great experience I recently had at Grimsby Ford, More specifically with a salesman named Steve. He never pushed me to buy, he just educated me on the vehicles and tried to find the best fit for me. Felt like he was a good friend giving great advice instead of a salesman. I recommend talking to Steve if you want professional and great guidance in buying you next car!!!
• Jesse

  Added 2015.01.10

  Frances Boland
• Wyatt

  Added 2014.11.12

  Joanne set everything up from the test drive right through to the final delivery and it all went as smoothly as possible with zero pressure.
• Noah

  Added 2014.10.31

  Andrew in finance went through all the paper work with me, He was great at explaining everything and made sure I knew exactly how everything was going to proceed.
• Hannah

  Added 2014.09.25

  Laura was awesome in showing me all the features on the vehicle, she is very knowledgeable at what she does and was a great help to me.
• Isaac

  Added 2014.09.19

  My buying experience was great right from the start when Joanne responded to my request for information on a 2017 Edge, she made it very easy and comfortable going through the process of buying a vehicle.
• Daniel

  Added 2014.07.09

  We purchased a truck 5 years ago and now a new car. Couldn't of asked for better service.
• Charles

  Added 2014.04.30

  I would especially like to thank Joanne, she was great, keeping me up to date on everything throughout the process and for her checking with me before and after delivery to make sure I was happy with my purchase.
• Bria

  Added 2013.09.11

  Thank you all for everything.
• Lauren

  Added 2013.06.25

  My new Ford Escape Titanium is better than what I imagined and love driving it.
• Aidan

  Added 2013.04.15

  Thanks Joanne,Laura and Andrew